FAQs

How can I get in contact with AussieEase

If you would like to get in touch with our support team, please contact us via our “Contact Us” page in the website header. One of our friendly team members will get back to you within 24–48 hours.

Where are the products located and shipped from?

All of our products are stocked and shipped from within Australia. Depending on availability and demand, our warehouses operate out ofVictoria and New South Wales.

What types of payment do you accept?

We accept all major payment methods, includingMastercard, Visa and PayPal, available across our store.

Is delivery free?

Yes, we proudly offer fast & free delivery Australia wide on all orders, no minimum spend required.

What if my order is delayed?

Occasionally, shipping delays can happen. If you're waiting on an order:

  1. Please check the Shipping Information page for updates.
  2. Review your Shipping Confirmation email — it may be in your spam/junk folder.
  3. Still unsure? Reach out via the Contact Us page and we’ll assist you ASAP.

What currency is the store in?

All products and prices listed on our website are inAustralian Dollars